Service Lead (3–4 days a week)

We’re looking for a skilled and service-minded Service Lead to join our small front-of-house team to start as soon as possible, working three days a week with the potential to add a fourth depending on availability (20–30 hours per week).

The ideal candidate enjoys working with high-quality tea, coffee and food, and brings warmth, focus and calm energy to the floor. You take the lead during service, coordinating the floor, supporting the team and creating a calm, well-paced atmosphere for both guests and colleagues, while balancing hands-on work with a focus on quality, teamwork and genuine hospitality.

Responsibilities + Tasks

• Lead daily service and briefings with the team.

• Dial in espresso and maintain coffee quality throughout the day.

• Prepare and serve coffee, tea and (non-)alcoholic drinks to a high standard.

• Host guests with warmth, attentiveness and ease.

• Oversee the service rhythm and coordination between the front of house and the kitchen.

• Maintain a calm, clean and well-organised environment throughout the shift.

• Support and guide the team in product knowledge, workflow and guest care.

• Communicate clearly and kindly with colleagues and guests.

• Contribute to an atmosphere of professionalism, openness and collaboration.

Our Ideal Candidate

• 3+ years of experience in hospitality, ideally in cafés or restaurants.

• Strong barista skills, including dial-in and calibration.

• Excellent sense of guest care and communication.

• Positive presence and calm energy on the floor.

• Organised, reliable and proactive.

• Motivated to keep learning and growing with the team.

• Available a minimum of three fixed days per week, including weekends.

• Ability to read and speak Dutch and English preferred.

Compensation + Benefits

• Compensation is based on experience, plus tips.

• Complimentary meals and drinks during shifts.

• Daytime working hours.

• Generous discount on goods from our shop.

About Oficina

Oficina has an exceptionally collaborative work culture. Our team is a group of proactive, highly dedicated individuals who communicate clearly with one another and can easily adapt to the unexpected. Each member carries a patient presence and positive attitude, even in fast-paced, challenging situations. We are all excited by the potential of what we can imagine and create together.